Privacy Policy

Sage Lane Collection

Effective Date: 11 August 2025

1. About Us

Sage Lane Collection respects your privacy and is committed to protecting your personal information. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For any privacy related queries, please contact us:
Email: sales@sagelanecollection.com.au
Postal: PO Box 7350 South Penrith NSW 2750 Australia

2. What is Personal Information

In this policy personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable whether the information is true or not and whether it is recorded in a material form or not.

3. Information We Collect

We may collect:

• Name, mailing address, email address and phone number
• Billing payment and delivery details
• Account login details if you create an account
• Order history and purchase preferences
• Interaction details from contacting us by email phone or forms
• IP address browser type and device identifiers
• Information collected through cookies analytics and similar technologies
• Details provided in competitions promotions or surveys
• Any other information you choose to provide

We do not collect sensitive information such as health details or beliefs unless you give explicit consent or it is required by law.

4. How We Collect Your Information

We collect personal information:

• Directly from you through our website social media pages email phone or in person
• Automatically through cookies tracking pixels and analytics tools such as Google Analytics
• Through service providers involved in payment processing delivery and marketing

5. Why We Collect and Use Your Information

We collect store and use personal information to:

• Process and fulfil your orders
• Communicate with you about orders products services and promotions
• Personalise your online experience
• Improve our website services and customer support
• Carry out marketing activities with your consent where required
• Meet legal obligations
• Prevent fraud and protect online security

6. Direct Marketing

We may send you direct marketing communications if you have provided consent or as otherwise permitted by law. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly. We comply with the Spam Act 2003 (Cth).

7. Cookies Tracking and Analytics

We use cookies and similar technologies to:

• Remember your preferences
• Measure website traffic and usage
• Monitor the performance of marketing campaigns

You can disable cookies in your browser settings but some features of our site may not work properly.

8. Disclosure of Personal Information

We may share your personal information with:

• Delivery and logistics companies
• Payment processors such as PayPal or Stripe which may store data overseas
• Website hosting and IT service providers
• Marketing and advertising platforms
• Professional advisers such as accountants or lawyers
• Government authorities or regulators when required by law

Overseas Disclosure
Some third parties may store or process data in countries including the United States New Zealand Singapore or others required for service delivery. We take reasonable steps to ensure your information is handled in accordance with the APPs.

9. Storage and Security

We take reasonable steps to protect your information from misuse interference loss unauthorised access modification or disclosure. This includes secure servers restricted access and encryption where appropriate.

10. Retention and Destruction

We retain personal information only for as long as it is needed for the purposes outlined in this policy or as required by law. When no longer required we securely destroy or de-identify the information.

11. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and in accordance with the APPs. If we refuse a request we will provide a written explanation.

12. Children’s Privacy

Our products may be purchased for children but they are intended for purchase by adults. We do not knowingly collect personal information from anyone under 18 without parental or guardian consent.

13. Notifiable Data Breaches

If a data breach occurs that is likely to cause serious harm we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

14. Complaints

If you believe your privacy has been breached please contact us in writing. We will acknowledge your complaint investigate and respond within a reasonable timeframe. If you are not satisfied you may contact the OAIC:
Website: www.oaic.gov.au
Phone: 1300 363 992

15. Updates to This Policy

We may update this policy at any time. Changes will be published on our website and the effective date will be updated. Your continued use of our services after an update means you accept the revised policy.

Last Updated: 11 August 2025